SCI: Supply Chain Innovation

Supply chain managers need to evaluate the degree of preparedness to cope with technology innovations. The Supply Chain Innovation Canvas is a tool to develop and communicate an integrated vision of the impacts of innovation in supply chain management.

PB: Partnership Building

Some business relationships, with customers or suppliers, are substantially more important for the long-term success of the firm. These relationships are a strategic asset. How to make these relationships achieve their highest potential?

CRM: Customer Relationship Management

It looks simple on the board: customer satisfaction is guaranteed by fulfilling expectations. Reality is more complex, it is a sequence of challenges: understand customer expectations, promise what can be accomplished, execute activities as expected, and measure performance to improve continuously.

SRM: Supplier Relationship Management

Not all suppliers contribute equally to the success of the firm. Successful companies segment suppliers and develop strategies specific for each segment in order to build relationships that are satisfactory to both sides.

FE: Family Entrepreneurship

If there is a family-owned business, it is because at some time there was a pioneering entrepreneur. While succession in family businesses is difficul, the major challenge for the older generations is not to transfer the business (the tangible assets), but to transfer to decendants the entrepreneurial energy and the intangible assets that the family has cultivated over time.